Privacy Policy

We collect the following types of information:

• Information you provide. Your name, email address, phone number, mailing/shipping address, and the details of your memorial project when you request a quote, submit a contact form, or place an order.
• Order & payment information. When you purchase online, payment is processed securely by our payment provider, Stripe. We do not store your full card number on our servers — we receive only order confirmation and limited billing details needed to fulfill your order.
• Automatically collected data. Basic technical information such as your IP address, browser type, device, and pages visited, gathered through cookies and similar technologies to keep the site working and to understand how it is used.

We use the information we collect to:

• Prepare quotes, design proofs, and fulfill your custom plaque orders;
• Communicate with you about your inquiry, order status, shipping, and installation;
• Process payments and prevent fraudulent transactions;
• Respond to your questions and provide customer support;
• Improve our website, products, and services;
• Comply with legal, tax, and accounting obligations.

We use cookies and similar technologies to operate the website, remember your preferences, and measure site performance. You can control or disable cookies through your browser settings; however, some parts of the site may not function properly without them.

We do not sell or rent your personal information. We share it only as necessary to run our business, including with:

• Service providers such as our payment processor (Stripe), email/hosting providers, shipping carriers, and foundry/installation partners who help fulfill your order;
• Affiliated companies within the H Memorial Group where needed to serve you;
• Legal authorities when required by law, subpoena, or to protect our rights, safety, or property.

We use reasonable administrative, technical, and physical safeguards to protect your information. Payments are handled through PCI-compliant providers over encrypted connections. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to it.

We keep your personal information only as long as needed to provide our services, fulfill your order, and meet legal, tax, and record-keeping requirements. When it is no longer needed, we securely delete or anonymize it.

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain uses. To make a request, contact us using the details below. You may also unsubscribe from marketing emails at any time using the link in those emails.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request its deletion. We do not sell personal information.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Our site may link to other websites, including our sister brands within the H Memorial Group. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes will be posted prominently on our website.